Privacy Policy

PremPet always values ​​the privacy of all customers and pledges to always protect it carefully and thoroughly. This policy describes in detail how we collect, use and disclose information about our customers.

1. Scope of information collection 

We will collect customers' personal information including name, email address, phone number, credit card information, address,... only when the customer voluntarily provides it or represents the party. third, voluntarily provided to us on behalf of the customer. We will collect this personal information through survey forms, membership registration process on the website, phone, email, or ordering on the Prempet.vn website system. This is the necessary information that Prempet needs customers to provide when using the service and for Prempet to contact for confirmation when customers shop at Prempet.

This website does not collect and store any personal data when you simply visit the website, except where you voluntarily or intentionally provide personal data to us (e.g. by Please contact us to request more information).

In addition, our website will automatically collect certain application data, technical information, and usage data when customers use the website. This data includes location, browser type, operating system, page views, number of clicks, IP addresses, URLs.

2. Use of customer information

We use customers' personal data only for purposes such as contacting, asking and answering some questions, fulfilling some customer requests, optimizing user experience or as stated in the policy. This:

• Process order requests and make customer payments
• Contact customers about orders and send notifications about information exchange activities between customers and Prempet
• Answer questions and advise customers' concerns
• Contact and resolve with customers in special cases
• Register customers to join PremPet's loyalty program
• Sign up for customers to receive marketing/advertising emails or other information that customers are interested in
• Make member account change requests
• Personalize user experience on our website
• To ensure legal requirements

Customers can opt out of receiving marketing/promotional emails at any time by clicking on the “opt out” or “unsubscribe” link in those emails. But we will be able to continue to contact customers with information regarding previous or upcoming orders. We will also provide information about the status of your “Loyalty Member” account.

We may use customer usage data for any reason we deem appropriate including improving, maintaining and operating our website.

3. Time to store customer information

This personal information will be stored until the customer requests cancellation. Customers have the right to check, update, adjust or cancel their personal information by asking us to do this. Otherwise, this information will be carefully stored and secured by Prempet.

4. Share information

PremPet will not sell any customer's personal data to any outside organization/individual. We will only disclose them to partners with the customer's consent or to third parties when absolutely necessary and reasonable for the "Use of Information" purpose mentioned above, for example:

Payment processors, technical support and others will be required to keep personal data confidential and are prohibited from using such data other than to perform their services to us.

Shipping units and delivery partners are in charge of delivering goods and products to customers.

Vietnamese authorities have a valid request from the Court/or competent administrative agency to provide information in accordance with Vietnamese law.

5. Secure customers' personal information

Customers' personal information will be collected by PremPet to an appropriate and necessary extent for our proper service purposes and PremPet commits to confidentiality by taking reasonable measures to protect the data without We are owned.

Prempet encourages customers when registering for membership or making purchases to provide all relevant personal information such as: full name, address, email, phone number, and is responsible for the legality of the products. this information. Prempet will not be responsible or resolve complaints related to customer rights if the initial registered customer information is found to be inaccurate.

We are committed to absolute security of online transactions between customers and Prempet, including invoice information and digital documents on Prempet.vn.

We will also use appropriate measures to ensure that our partners (as mentioned in the “Information Sharing” section) also use security measures for the information we receive. provide them (if any).

In the event that our information storage server is attacked by hackers regarding customers' personal information, we will immediately notify the incident to the authorities for timely investigation and handling as well as notification. notify customers as soon as possible.

6. Cookies and other technology

Cookies are small files placed on computers or mobile devices to record activities on a website when customers visit. We use cookies and other similar technologies to record user activities. In addition, we use cookies and other technologies to respond to user requests, personalize the content displayed to each customer, and track customer responses to our advertisements. we.

Customers can set their computer or mobile application to alert each time cookies are sent or turn off all cookies through the customer's browser. Please check your browser's help menu or your customer's built-in mobile device settings to do so. If you do not accept cookies, some features and services available on the website will be affected and you will not be able to perform certain transactions, functions and access certain content.

7. Links with other websites

During the process of accessing the Prempet.vn website, if the customer clicks on links to third websites, including advertising pages, the customer will leave the main website PremPet.vn and will go to the website where the customer lives. selected. In this case, we will not be responsible for the safety of customers' personal information nor guarantee the content contained on that website.

8. Changes to privacy policy

The policies may be changed from time to time, we will always update the latest version on the website and will display the updated and effective date at the top of this policy. Please regularly update to monitor and be promptly informed about the latest regulations on PremPet's privacy protection policy.

9. Contact information for questions related to this privacy policy

- Email: prempet.cskh@gmail.com

- Hotline/Zalo: 086.777.8008