Sales Policy

1. Order and Payment

1.1. Order:

Customers can order via the website or the store's hotline number.

To place an order, please provide complete and accurate information so that PremPet can serve customers quickly.

1.2. Pay:

We accept payment methods such as credit cards, debit cards, bank transfer and cash.

All payment transactions are processed through a safe and secure payment gateway.

2. Delivery and Returns

2.1. Delivery:

We are committed to on-time delivery and product safety.

Delivery fees may apply depending on location and order value.

2.2. Returns:

Customers can return the product within 7 days from the date of receipt. 

The product must be kept in its original condition and must have a receipt of purchase.

For details on return or refund cases and how to return goods, please refer to the Return and Refund Policy. We will handle it according to the policy described in detail above.

3. Product Quality

We are committed to providing high quality products with clear origin and meeting the description.

If there are quality problems, please contact us for return support.

4. Pricing Policy

Product prices listed on the Website include taxes according to current legal regulations, packaging fees and other costs related to the purchase (excluding shipping fees).

Product prices are clearly displayed and do not change without prior notice.

5. Promotion Points Program

With the desire to accompany the health care of children of all ages, PremPet has created the "Level Up Points" program to provide exclusive incentives for pet parents to create opportunities and motivation. efforts and gratitude to customers who have chosen PremPet home products to nurture and care for their pets.

The program promises to bring a lot of fun. For more detailed information, please refer to the Customer Care Policy. 

What are you waiting for? Become one of the Prem Members of the PremPet family.

6. Customer Care

Our customer service team is ready to help and solve all your problems.

Contact us via the following methods to receive support:

• Email: prempet.cskh@gmail.com
• Zalo: 086.777.8008
• Hotline:  086.777.800

We thank you for your trust and choice. We are committed to providing the best shopping experience for you and your pet.