Service Terms & Conditions
1. INTRODUCTION
1.1. Welcome to the Official Website - PremPet Online Store. Before using the Website to make purchases, customers please carefully read the Terms of Service below to clearly understand their legal rights and obligations towards PremPet Company Limited (hereinafter referred to as “PremPet” separately). , collectively referred to as “we” or “our”).
1.2 The Website is where PremPet (“We”) transacts and provides premium quality products related to pets (dogs and cats) to buyers (“Buyers”) (collectively referred to as “you”). ", "customers" and share useful information about pet care with everyone.
1.3 Before you use our services, please carefully read and understand the following terms. By using our website, you agree to comply with these terms. If you do not agree with any of the terms, please stop using the website immediately.
2. GENERAL PROVISIONS
2.1. Age: You must be 18 years of age or have permission from a parent or guardian to use PremPet's website for purchasing purposes.
2.2. Account Information: You are responsible for maintaining the security of your account information. Don't share account information with anyone else.
2.3. Customers must immediately notify PremPet if they discover any unauthorized use of your Account, Email and/or password. You are responsible for activity under your Account, including loss or damage arising from unauthorized use of your password or any User's failure to comply with these Terms.
3. PRIVACY
3.1. PremPet takes the security of your information seriously. To protect customer rights, PremPet provides a Privacy Policy to explain in detail PremPet's security practices. Please refer to the Privacy Policy to learn how and to what extent PremPet collects and uses the information provided by Customers (“Customer Information”). These Terms of Service are closely related to the Privacy Policy.
3.2. By using the Services or providing information to PremPet, Customers:
allow PremPet to collect, use or process the Content, your personal data and Customer Information as set forth in the Privacy Policy;
agree and acknowledge that the information provided on the website will be jointly owned by you and PremPet.
4. TERMS OF USE
4.1. Licensed use will be terminated if Customer violates any term or condition set forth in these Terms of Service. In that case, PremPet will notify of discontinuation of supply.
4.2. Users are not allowed to:
(a) use words that are alarming, disturbing, distorting, defamatory, offensive, hateful, or racially, ethnically or any other inappropriate content;
(b) provide information or use the service with fraudulent, unreasonable, false, misleading or confusing intent;
(c) acts of avoiding, not receiving goods or losing contact after placing an order or when the goods have been delivered;
(d) spread, arbitrarily use images, videos, logos, etc. owned by PremPet without PremPet's consent;
(e) attempt to decompile, reverse engineer, disassemble or hack the Website; or defeat or circumvent any encryption technology or security measures applied by PremPet to the Services and/or data transmitted, processed or stored by PremPet;
(f) exploit or collect any information relating to another customer's Account, including any personal information or data.
(j) infringe PremPet's rights, including PremPet's copyright, trademark or other intellectual property rights.
4.3. Customer accepts and agrees that PremPet may access, maintain and disclose your Account information, Content and any other documents or information you have provided to PremPet in the event of law. upon request or upon order of a court or government agency or competent state agency requiring PremPet or other causes as prescribed by law:
(a) comply with legal procedures;
(b) enforce the Terms of Service;
or (c) protect the rights, property or safety of Customer, PremPet and/or the public.
5. ORDER AND PAYMENT
5.1. Placing an Order: When you place an order, you are responsible for ensuring that your order information is accurate and complete.
5.2. Pay:
(a) We accept the payment methods displayed on our website. All payment transactions are processed safely and securely.
(b) Buyer may only change the payment method before making payment.
5.3. PremPet assumes no responsibility or liability for any loss or damage suffered by the Buyer from incorrectly entering shipping and/or payment information for orders placed and/or used. Payment method is not listed in Payment Policy.
6. DELIVERY AND RETURNS
6.1. Delivery: We are committed to providing on-time and quality delivery services. Delivery time may vary depending on address and shipping conditions.
6.2. Returns: You can view details of our Return Policy on the website or contact customer service for more details.
7. SELLER RESPONSIBILITIES
7.1 PremPet will manage and ensure the accuracy and completeness of information such as prices and product details and will not post inaccurate or misleading information.
7.2 Product prices are determined by the Seller at its sole discretion. The product price will include the full amount payable by the Buyer (e.g. taxes, fees, etc.) and the Seller will not require the Buyer to pay any additional or separate amounts.
7.3 PremPet will provide invoices to Buyers in accordance with the law.
8. CHANGES TO TERMS
We reserve the right to modify and change the terms without prior notice. Customers should check the terms and conditions regularly to update the information as accurately as possible, to avoid causing unnecessary errors and misunderstandings.
CONCLUSION
We thank you for your trust and choice. If you have any questions or comments, please contact us via the contact methods attached below.
Thank you for choosing our store and wish you a best shopping experience for your pet!