Shipping Policy

Welcome to Prempet! We would like to send you Prempet's shipping policy as follows:

1. Scope of application:

This shipping policy applies to all orders placed on the company's website: www.prempet.vn and stores on the e-commerce platform that the company has.

2. Order Processing Time:

All orders will be processed within 1-2 working days from the time order confirmation is received via the website or e-commerce sites.

Processing times may fluctuate during holidays, Tet and special events.

3. Order Tracking:

When your order is shipped, Prempet will provide tracking code information so you can track the shipping status online.

In case an order is lost, delayed or damaged during transportation, customers please contact Prempet via hotline 086.777.8008 for support.

4. Shipping Method:

Prempet offers shipping to most locations nationwide. However, some areas may not be fully covered, please check the availability of shipping services at your address before ordering.

If you order through the company website:

• Prempet uses shipping services from reputable partners such as Viettel Post, J&T Express, Giaohangnhanh, ....

If you order on Shopee store:

• Prempet supports shipping services including standard shipping, expedited shipping, and special shipping.
• You can choose a shipping service that suits your needs and desires.

Estimated shipping time is as follows:

• Inner city area of ​​Ho Chi Minh / Hanoi: 1-2 working days
• Other provinces: 2-4 working days

5. Shipping Fee:

Shipping fees will be calculated based on the weight and size of your order, as well as your shipping address.

We can offer free shipping on special value orders and during promotions.

6. Return and Refund Policy:

Prempet is committed to providing the best product quality to you. You can return the goods within 7 days from the date of receipt (with conditions attached).

In case there are any problems with the product, you can contact us for assistance in returning or refunding within the specified time, please refer to the Return and Refund Policy at This.

7. General Terms:

From time to time, Prempet may change this shipping policy at any time without prior notice.

For any related questions, please contact Prempet as below:

• Email: prempet.cskh@gmail.com
• Zalo: 086.777.8008
• Hotline:  086.777.8008

We hope that you will have a wonderful online shopping experience at Prempet. Thank you for your trust and support of Prempet!